Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new online casino for us to look at? This page explains how to reach our team and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable way to contact us. Send your message to [email protected] and a member of our team will read it personally — we do not rely on automated replies to do the work of a real response. Where possible, we aim to reply within two working days, though this can stretch a little during busy periods.
If you can, tell us upfront what your message is about. A short subject line like "new casino suggestion" or "correction on a review" helps us route it to the right person and get back to you faster.
What You Can Contact Us About
We welcome messages on a wide range of topics connected to online gambling in Australia. Common reasons readers get in touch include:
- Questions about our reviews — if something in a casino write-up, bonus breakdown or payment method guide isn't clear, ask and we'll clarify it.
- New online casinos — if you've come across an offshore operator accepting Australian players that we haven't covered yet, let us know so we can look into it.
- Corrections and updates — bonus terms, wagering requirements and licensing details can change. If you spot something outdated on the site, we want to hear about it.
- Feedback on our rankings — our evaluation criteria are open to scrutiny, and reader input helps us keep them relevant.
- Partnership or editorial enquiries — if you represent a casino operator, software provider or payment platform and want to discuss working with us, introduce yourself and outline the details.
- Responsible gambling concerns — if you or someone you know needs support, mention this in your message and we'll point you towards appropriate Australian responsible-gambling resources.
What We Can't Help With
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity documents or access any player account on your behalf. For those matters, you'll need to contact the support team of the specific casino you're playing at directly — most offshore operators listed on comparison pages offer live chat or email support, often within Australian-friendly hours.
Similarly, we can't offer personal financial or legal advice about online gambling in AU. Our content is general information intended to help you compare options, not a substitute for independent advice suited to your circumstances.
What Happens After You Send Your Message
Every email is read by an actual team member before any reply goes out. If your message needs more detail — for example, if you're reporting an error on a specific page — we may ask a follow-up question before making a correction. Where we do update content as a result of reader feedback, we take the accuracy of licensing details, bonus terms and payment information seriously, since these change often across offshore casino markets.
If your enquiry touches on something we cover elsewhere on the site, such as options for players affected by self-exclusion schemes, we may point you towards our Trusted Non GamStop Casinos UK page for further reading, even though our main focus here is the Australian market.
Before You Write In
A few things are worth checking before you reach out, since they cover most common questions we receive:
- All operators reviewed on this site are offshore casinos accepting Australian players — none hold an Australian gambling licence, since no fully licensed onshore option currently exists for online casino games in AU.
- Players must be 18 or over to register with any casino featured on this site, in line with standard age-verification requirements.
- Bonus offers, minimum deposits and wagering requirements are set by each individual operator and can change without notice — always confirm current terms directly with the casino before signing up.
- Payment methods, processing times and withdrawal limits vary by operator, so check the specific casino's terms rather than assuming they match another site.
If your question isn't answered by checking the relevant review page first, we're still happy to help directly — just get in touch.
A Note on Our Standards
We're committed to keeping our reviews honest, current and genuinely useful for Australians comparing offshore casino options. Reader feedback is a real part of how we maintain that. If something we've published has affected your decision-making in any way, we'd like to know about it, whether the feedback is positive or critical.
Thanks for taking the time to read this page. We look forward to hearing from you.